Refund Policy

Last updated October 15, 2026

The short version: try Shop free for 14 days. Monthly and yearly plans cancel anytime and aren't refunded for partial periods. Pro and Founding Shop get a full refund if you ask within 14 days of buying.

Shop plans (monthly and yearly)

Shop starts with a 14-day free trial. Cancel before the trial ends and you won't be charged.
After the trial, you're billed at the start of each month or year. You can cancel anytime from your billing portal or by emailing us.
When you cancel, you keep Shop until the end of the period you've paid for. We don't refund partial months or years.

Mozaik add-on

The Mozaik add-on is billed monthly. Cancel anytime; it stays on until the end of the paid month. We don't refund partial months.

Pro and Founding Shop (one-time purchases)

Ask within 14 days of purchase and we'll refund you in full, no questions asked. Access to the paid features ends when the refund is issued.
After 14 days, one-time purchases aren't refundable.

Billing mistakes

If you were charged twice, charged after cancelling, or charged in error, tell us and we'll refund the charge no matter when it happened.

How to ask

Email [email protected] from the address on your account and tell us what you bought. We reply within two business days. Refunds go back to the original payment method; your bank may take 5 to 10 business days to show it.

Payments for Cratesmith are processed by Polar (polar.sh), which acts as our merchant of record, so the charge on your statement may show Polar. Polar may also issue refunds on our behalf.